Refund policy

This policy covers purchases made directly in the app or on this website: credit packs and subscription plans. Purchases made through the Apple App Store or Google Play are refunded through the respective store — see "Mobile store purchases" below.

Unused credit packs can be refunded within 14 days of purchase. A pack counts as used once any of its credits have been spent; partially used packs are refunded at our discretion, less the value of the credits consumed.

You can cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals; access continues until the end of the current billing period. We do not prorate partial periods unless required by law.

If you were charged for a renewal you did not intend, contact us within 14 days of the charge and we will review the refund — unused renewal periods are normally refunded in full.

If a renewal charge fails, we notify you by email and the payment provider retries automatically for a limited time. Update your payment method in Settings → Billing to keep the subscription active; if the charge keeps failing, the subscription expires without further cost to you.

Purchases made via in-app purchase are billed by Apple or Google, and refunds are governed by their policies. Request App Store refunds at reportaproblem.apple.com; request Google Play refunds from your order history. We cannot issue refunds for store-billed purchases directly.

Email our support address (see the site footer) from the email associated with your account, including the order number shown in Settings → Orders. We respond within 3 business days. Approved refunds are returned to the original payment method; bank processing may take 5–10 business days.

Refunds are meant to protect honest customers. Repeated purchase-and-refund patterns, chargeback abuse, or refund requests after consuming a substantial part of the purchase may be declined and can lead to account restrictions, as described in the Terms of Service.

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your place of residence (e.g. the EU 14-day withdrawal right, where applicable).